Troubleshooting & Fixes

Fix activation, signal, data, or network issues quickly.

I Think My eSIM Plan Started Early

Think your Simify plan may have started while you’re still at home? Turn your eSIM off first, then contact us so we can help check what happened.

My Hotspot Isn’t Working

Trying to share your Simify data but hotspot isn’t working? Here are the most common fixes for hotspot issues on iPhone, Android, and Google Pixel.

I’m Getting a PDP Error When Trying to Connect

A PDP authentication error can stop your eSIM from connecting to mobile data. Follow these steps to troubleshoot and restore your connection.

Fix Common Data Roaming & Mobile Data Switching Issues

If your Simify eSIM isn’t getting data, the issue is often related to data roaming or the wrong SIM being selected for mobile data. Here’s how to fix it.

Slow Speed and Throttled Data

Is your internet suddenly slower than expected? You may have reached the daily high-speed limit on your Unlimited eSIM. Here’s how throttling works.

I Can’t Find My Simify eSIM on My Device

Can’t find your Simify eSIM on your device? It may be listed under a different name. Here’s how to locate it on iPhone or Android.

Android Notification: Plan Already in Use / Installed

Seeing a “plan already in use” message when adding your eSIM? It usually means the eSIM is already installed on a device.

It Says “Invalid” or “Expired” When I Try to Install My eSIM

Seeing an “Invalid” or “Expired” message when installing your eSIM? In most cases, it simply means the eSIM has already been installed on your device.