If you see a message like “Unable to Activate eSIM,” “Invalid,” or “Expired” while trying to install your eSIM, don’t worry.
In most cases, this means the eSIM has already been successfully installed on your phone.
An eSIM can only be installed once.
What’s happening?
Once an eSIM is installed, it can’t be installed again on the same or another device. If you try to install it again, your device may show one of the messages above.
This does not usually mean your eSIM is unusable — it often means it’s already in your SIM settings, but may be turned off or labelled something unexpected.
How to check if it’s already installed on your iPhone
Open your SIM settings and look for an additional line besides your primary SIM.
- Go to phone Settings
- Tap Mobile Service (or Cellular)
- Under the SIM section, look for a second line listed below your primary line
Your eSIM may appear as:
- Travel
- Secondary
- Business
- Mobile Data
- No Number
- Or a custom name you assigned
Most Simify eSIMs are data-only, so you may not see a phone number attached.
If you see a second line listed, your eSIM is already installed. You do not need to install it again.
How to check if it’s already installed on your Android phone
- Go to phone Settings
- Tap Connections
- Tap SIM manager
- Look for more than one SIM listed
Your eSIM may appear under a generic label such as:
- SIM 2
- Secondary
- Data SIM
- Or a custom name
If you see an additional SIM listed, your eSIM is already installed. There is no need to install it again.
If you don’t see the eSIM
If only one SIM appears in your settings:
- Contact our support team via live chat or email
- Send us a screenshot of your SIM Manager or Mobile Service settings showing the list of SIMs on your device
We’ll confirm whether the eSIM was installed or reissue it if needed.
Still have a question? We’re here to help. Contact us
