Your Account & Orders
Manage orders, payments, refunds, and account updates.
How to Change or Correct the Email on Your Order
Entered the wrong email when placing your order? No worries. Here’s how to update the email linked to your order so your eSIM details and confirmation emails reach the right inbox.
Payments, Discounts, and Refunds
Wondering how Simify payments, discounts, and refunds work? Here’s a quick guide to promos, referral rewards, supported currencies, and refund eligibility.
Can I Use Separate eSIMs on Different Phones?
Yes, you can use separate eSIMs on different phones. Here’s how to purchase, share, and install eSIMs for multiple devices.
Can I Transfer or Swap My eSIM to Another Device
eSIMs can only be installed once on a single device. Learn what your options are if you need to change phones.
Need More Data or Days
Run out of data or days on your eSIM? Simify plans are prepaid, so there are no extra charges. Simply purchase a new eSIM to stay connected.
Cancelling an Order
Need to cancel your eSIM order? Contact the Simify support team with your order details and we’ll review your request and refund eligibility.
Money-Back Guarantee & Refund Policy
Simify offers a 100% Money-Back Guarantee if your eSIM genuinely doesn’t work and you’ve contacted our support team for help. Here’s how our refund policy works.
Terms of Service
These Terms of Service explain the rules, conditions, and policies that apply when using the Simify website and purchasing our products.
Payment Methods & Supported Currencies
Simify supports multiple payment options and currencies to make checkout easy. Here’s what you need to know before completing your purchase.
