To cancel your order, contact our support team with your order details. We’ll review your request and confirm eligibility as soon as possible.

What you need to know

• Cancellation requests must be submitted through our support team.
• Refund eligibility depends on whether your eSIM has been installed or activated.
• The earlier you contact us, the more options we have to assist.

How to request a cancellation

Please contact us via Live Chat or email at hello@simify.com and include:

• Your order number
• The email address used at checkout
• The reason for your cancellation

Providing complete information helps us process your request faster.

Cancelling an eSIM order if your eSIM has not been installed

If your eSIM has not been installed or activated, we can cancel the order and issue a full refund once your request is confirmed.

Cancelling an eSIM order if you eSIM has been Installed or Activated

If your eSIM has already been installed and activated, we may issue a partial refund based on:

• The remaining data balance, or
• The remaining validity period

Refunds are reviewed case by case.

Still have a question? We’re here to help. Contact us