Mistyped your email when placing an order? No stress. It happens more often than you think, and we can help get it sorted quickly.

Easy fix

If the wrong email was used on your order, our team can update it for you.

Once your email is corrected, we’ll make sure your eSIM details and confirmation emails are sent to the right address, so you don’t miss anything important.

What to do

Just reach out to our Customer Happiness team via live chat.

To help us find your order faster, please include as many of the details below as you can:

• Your full name
• The incorrect email address
• Your preferred email address
• eSIM purchased
• The date of purchase

If you’re not sure which email was used or can’t find your order number, that’s okay. Send us what you have, and we’ll help from there.

Still have a question? We’re here to help. Contact us