HOW TO CHANGE OR CORRECT THE EMAIL ON YOUR ORDER

Mistyped your email when placing an order? No stress. It happens more often than you think, and we can help get it sorted quickly. 💛

EASY FIX

If the wrong email was used on your order, our team can update it for you.

Once your email is corrected, we’ll make sure your eSIM details and confirmation emails are sent to the right address, so you don’t miss anything important.

WHAT WE’LL DO

Just reach out to our Customer Happiness team through email or live chat.

To help us find your order faster, please include as many of the details below as you can:

• The correct email address you’d like us to use
• Your full name
• Your order number (if you have it)
• The date of purchase

The more details you can share, the quicker we can take care of it.

You can get in touch in either of these ways:

• Email: hello@simify.com
• Live Chat: Available on the Simify website and Simify app for iOS and Android phones

If you’re not sure which email was used or can’t find your order number, that’s okay. Send us what you have, and we’ll help from there.

WE’VE GOT YOU

Our team will update your email as soon as we locate your order and make sure everything lands in the right inbox.

If you’re traveling or about to head out, let us know so we can prioritize accordingly. ✈️