SimifyHelp Centre

Hello, how can we help?

Find answers, tips, and guides for using Simify.

How to install your eSIMHow to connect to the internetCheck device compatibility

Getting Connected

Ready to go online? Follow simple steps to install your eSIM, activate it properly, and connect to the right network.

Understanding How It Works

New to eSIMs or Simify? Start here. Learn how our eSIM activation works, and what to expect before, during, and after your purchase.

Troubleshooting & Fixes

Fix common eSIM issues quickly. Find step-by-step guides to resolve connectivity problems, activation errors, and other technical concerns.

Plans, Coverage, and Limits

Everything you need to know about Simify plans, coverage areas, data allowances, and usage limits. Compare options, understand what’s included, and choose the plan that fits your trip.

Your Account & Orders

All things account and order-related, in one spot. Update your information, review your purchases, and get help with any order concerns here.